Floods: we're here to support you

Our country is going through difficult times, but an incredible sense of solidarity is emerging. We want to join the effort to support our clients, families and entrepreneurs affected by the floods, wherever we can. The Red Cross, which is doing essential work in these difficult times, can also count on the support of the entire BNP Paribas group.

Unfortunately, the exceptional weather conditions are leading to a high volume of claims. Our claims handlers will do their best to deal with your request within a reasonable timeframe. Due to a high volume of calls, it will be particularly difficult to make your claim by phone, so we recommend that you do so online.

Thank you for your understanding and patience.

1. You make your claim.
2. You receive confirmation.
3. Your claims manager (TeleClaims) will follow up on your request and keep you informed. Of course, you can also contact your BNP Paribas Fortis advisor.

Heavy rainfall, a river breaking its banks, sewers overflowing... A flood can be devastating for your home and its contents.

If your home, furniture and other belongings are insured, your fire insurance policy automatically covers damage caused by this type of natural disaster. Your Top Habitation policy will reimburse you for damage to your home and its contents, as well as for cleaning costs.

You won't have to wait for the government to recognise the flood as a disaster or apply to the Disaster Fund.

If you have a Top Habitation policy, we'll take immediate action in the event of a claim. We'll act as soon as you report the damage.

Are you facing significant costs to repair your home as soon as possible, and do you need funds? What can you throw away? What if your car has been flooded? Do you need a replacement vehicle? You'll find answers to these questions and many more in this FAQ.

A special emergency number has been set up. Trained experts are doing their best to help you effectively. If you have a question related to the floods, you can call these specialists

This special helpline is exclusively reserved for individuals, families and businesses affected by the floods. Please don’t use it if you’re not affected, so that we can keep the lines available for our customers who have been affected.

Call 02 762 90 00

Are you affected by the floods and are you having difficulty repaying your mortgage? You may be able to request a payment holiday for a specified period if you meet the acceptance conditions.

Get in touch with your point of contact or call our special helpline on 02 762 90 00.

If you're experiencing other difficulties, contact your advisor or call our dedicated line. We’re here to help in these exceptional circumstances and will do our best to assist by analysing your situation and needs.

Is your business at a standstill or has it been severely disrupted by the floods? Whether you need a temporary loan while waiting for your insurance payout, funding to replace lost inventory or a solution for your company cars*, we want to support you as effectively as possible.

Our advisors will work with you to examine, based on your situation, which solutions can help you. Get in touch with your point of contact or call our special helpline on 02 762 90 00.

Self-employed individuals and SMEs affected by the floods can apply for a loan from SOWALFIN. Find out if you qualify on the SOWALFIN website.

The current situation is causing a lot of anxiety. Scammers have understood this. Emails, text messages, WhatsApp messages, Facebook, letters in the post... cyber scams are on the increase. Be vigilant before clicking on a link or an attachment, or before following the instructions given in a letter.

Your bank will never ask you to send your bank card or provide confidential information, whether by phone, email, post or any other method. Never share your secret codes, card reader codes, itsme code, Easy Banking Web password or Easy Banking code!

Do you have doubts about a message? Call 02 762 90 00 and send the message to phishing@bnpparibasfortis.com.