Daily banking
Bank accounts
Bank cards
Payments
Save and invest
Invest
Save and invest with a goal
Our investment solutions
Financing a property
Finance a vehicle
Family protection
Home protection
Mobility protection
By your side
Specific approach
Online and mobile banking
Daily banking
Bank accounts
Bank cards
Payments
Our advice
Did you know?
Save and invest
Invest
Save and invest with a goal
Our investment solutions
Our advice
Did you know?
Financing a property
Finance a vehicle
Fund a project
Our advice
An EPC certificate?
Family protection
Home protection
Mobility protection
Our expertise
An EPC certificate?
By your side
Specific approach
Online and mobile banking
Contact us
Did you know?
How can I replace a faulty or damaged debit card?
It's easy to arrange the replacement of a faulty or damaged debit card in the Easy Banking App.
- Log in to the Easy Banking App.
- Tap on My Services then Accounts and Cards.
- Tap on the cards linked to the account and select the debit card to be replaced.
- Tap on Block Permanently or Replace.
- Indicate that it is faulty.
- Confirm the replacement of the card.
A faulty card will not be blocked during the replacement process.
In summary
Browse various topics
Choose a topic and we'll show you the most frequently asked questions and answers.
Still need help?
-
Ask an advisor
Chat with one of our advisors
- Weekdays from 8am to 8pm
- On Saturdays from 9am to 5pm
-
Report fraud
During our opening hours (weekdays from 7am to 10pm and on Saturdays from 9am to 5pm)
Outside our opening hours
-
Your point of contact
Share your Easy Banking Web screen
If you are currently in phone or chat contact with an Easy Banking advisor, you can start sharing your Easy Banking Web screen.