I've forgotten my credit card PIN: what should I do?

You can request a new PIN code in Easy Banking Web on a computer or tablet:

  1. Log in to Easy Banking Web
  2. Click on Accounts and cards then on My cards
  3. Click on the horizontal bars to the right of your credit card and select Modify
  4. Click on My PIN code
  5. Check that your address is up to date and click on Next
  6. Follow the steps with itsme or your debit card and card reader.

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Share your Easy Banking Web screen
If you are currently in phone or chat contact with an Easy Banking advisor, you can start sharing your Easy Banking Web screen.
Share the session number
In order to activate the sharing of your Easy Banking Web screen, please communicate the session number below to the Easy Banking advisor with whom you are in contact.

Session number: