Informing the bank about the death of a loved one

The first step is to register the death as soon as possible with the local authority in which your loved one passed away. Often, the funeral home takes care of it. You will then receive a copy of the death certificate. With this document, you or another person can register the death with us:

• 24/7 online
• At a post office during opening hours
• At your bank branch, by appointment

After the death has been registered, we inform you of the necessary documents to release the deceased person’s assets. You will receive the contact details of advisors who will be happy to answer your financial questions regarding inheritance.

After receiving all the documents, we contact all the heirs and proceed with the distribution of the assets. We do this on the basis of instructions from the heirs or the notary: which accounts should be closed or kept, who the balance should be transferred to, what happens to any investments (transfer or sale) etc.

Make sure you carry out the inheritance registration process on time. It must be done within the following deadlines:

• 4 months for a death in Belgium
• 5 months elsewhere in Europe
• 6 months outside Europe