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Make a claim for home or professional premises

4 min

Everything you need to know to report your claim

Are you a victim of water damage, storm damage, fire, vandalism, natural disaster,... or theft (covered with the Theft Guarantee, a supplement to fire insurance)? Do you need urgent repairs to your home or professional premises? We will guide you step by step.

Can't find what you're looking for? Return to the general overview page

Water damage, storm damage, fire, vandalism, theft or natural disaster

  • Has a pipe burst in your bathroom and caused water damage?
  • Has the roof of your home or professional premises been damaged in a storm?
  • Has a break-in occurred at your home or business?
  • Has a fire broken out in your home and/or professional premises?
  • Sink blocked? Boiler not starting? Toilet leaking? (via the optional Home & Assist+ Guarantee)
  • Have you lost the keys to your home or professional premises?
  • Has your home or professional premises been vandalised?
  • Have your solar panels been stolen or damaged?

Who do you contact to report your claim?

For your private insurance

Online

For all non-urgent claims, please use the online declaration: via the online form in Easy Banking App (Communication > Help and Contact > Report a claim) or Easy Banking Web. You can easily and quickly add photos and documents to your file to speed up processing.

Online form

By phone

Call Teleclaims on: 
0800 960 50 (free in Belgium)
+32 2 664 99 00 (from abroad)

Please contact us by phone of you need urgent assistance or repairs. If you have the Home & Assist+ Guarantee, choose the "Assistance" option via the phone numbers above.

For your professional insurance

Please contact your Professional Insurance Advisor in priority. In their absence, you can call +32 2 433 43 39 (Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm)
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