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DAILY BANKING

Samy, your virtual assistant

IN PRACTICE

Your virtual assistant

Need help with your current operations? Your virtual assistant Samy answers your questions on Easy Banking App and Easy Banking Web.

YOUR BENEFITS

Available 24/7

At any time, 24/7, get the answer to your questions. Samy responds instantly, in a secure environment.

MORE INFO

Download Easy Banking App

Discover Samy's possibilities now! Not on Easy Banking App yet? Download it now to manage your finances easily, wherever and whenever you want.

Ask Samy your question! Not using the app yet?Download Easy Banking App.

Evolving technology

Samy is always learning and improving. Specialised in "Daily Banking" questions, Samy will be able to handle more topics over time, with even greater precision.

Whether on a smartphone, tablet or computer, Samy is at your disposal!

Samy in Easy Banking App

  • Talk to Samy about his favourite topics: cards, accounts, payments...
  • Samy guides you through your app: he shows you how to increase your limits, block your cards, report a claim...
  • Didn't find an answer to your question? Samy puts you in touch with the right expert by phone.

Samy on Easy Banking Web

  • A question about "daily banking"? Ask it and Samy will search for the answer among the most frequently asked questions (FAQs).
  • Whether you're connected to your Easy Banking Web or not, find Samy via the "Need Help" button.
  • If Samy doesn't have the answer, he'll offer you a live chat with one of our Easy Banking Centre colleagues.

Chat with Samy on Easy Banking App

1

Log in

Log in to your Easy Banking App.

2

Click on the "Help and Contact" tab

3

Select "Ask Samy your question"

All you have to do is ask your question.

Some examples and tips

Some tips

For Samy to understand your question and answer as precisely as possible, follow these tips:

  • Use simple and short sentences.
  • Samy may ask you to clarify.
  • Don't hesitate to rephrase your request.

Examples of requests

  • "I've lost my card."
  • "I want to increase my card limit."
  • "I want to report a claim."
  • "I want fire insurance."

Possible solutions

If you can perform the action yourself, Samy will always offer this solution.

If not possible, your virtual assistant will redirect you to an Easy Banking Centre expert or to our website or other platforms.

By Your Side

  • Banking by yourself

    Thanks to our digital channels, manage your accounts, cards, payments, investments, insurance and more, wherever and whenever you want. For autonomous management in complete security.

    Learn more

  • Our online experts

    A practical or urgent question? Our advisors are at your service, from Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm.

    Learn more

  • Easy Banking App

    Bank on the go with our mobile banking app. Enjoy complete freedom to manage your finances whenever and wherever you want, using your smartphone or tablet. Check your balance, make transfers, or refund a friend with ease

    Learn more

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Share your Easy Banking Web screen
If you are currently in phone or chat contact with an Easy Banking advisor, you can start sharing your Easy Banking Web screen.
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In order to activate the sharing of your Easy Banking Web screen, please communicate the session number below to the Easy Banking advisor with whom you are in contact.

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