Daily banking
Bank accounts
Bank cards
Payments
Save and invest
Invest
Save and invest with a goal
Our investment solutions
Financing a property
Finance a vehicle
Borrowing money also costs money
- Discover the personal instalment loan to also finance higher education
Family protection
Home protection
Mobility protection
By your side
Specific approach
Online and mobile banking
Daily banking
Bank accounts
Bank cards
Payments
Our advice
Did you know?
Save and invest
Invest
Save and invest with a goal
Our investment solutions
Our advice
Did you know?
Financing a property
Finance a vehicle
Fund a project
Our advice
Borrowing money also costs money
Borrowing money also costs money
- Discover the personal instalment loan to also finance higher education
Family protection
Home protection
Mobility protection
Our expertise
Did you know?
By your side
Specific approach
Online and mobile banking
Contact us
Did you know?
INSURANCE
Claim declaration
Have you lost your keys or experienced damage, a fire, or a theft at your home or business? Have you been involved in a traffic accident or caused harm to a third party? Are you dealing with a bereavement? Our specialists are here to assist you every step of the way.
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Immediate assistance
Do you need urgent help for yourself, a family member, your home, business premises or private or professional vehicle?
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Your mobility
Has your private or professional vehicle been involved in a road accident? Has your car, motorcycle or bicycle been stolen or damaged?
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Windscreen damage to your vehicle
Is there a crack in your windscreen or side window of your vehicle?
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Building and contents
Have you been a victim of theft, fire, water damage or vandalism? Do you need repairs or the reconstruction of your home or business premises?
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Damage to third parties
Have you, your children, your pet or your business caused damage to third parties?
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Legal protection
Do you need to assert your rights or defend yourself against criminal proceedings? Traffic fine? Medical error? Need a lawyer or assistance with a court case?
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Illness, accident and disability
Accident with or without bodily harm, in Belgium or abroad? Ill or injured during a business trip, lost luggage...?
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Your credit card
Have you been a victim of credit card fraud? Do you need to cancel your (business) trip paid for with your credit card?
What happens after I make a claim?
For professional insurances
To check the status of your claim, contact our claims advisors for professionals at: INSURANCE_CLAIMS_PROFESSIONALS@bnpparibasfortis.com.
For private insurances
To check the status of your claim, contact:
- Teleclaims d’AG on 0800 96 050 (from Belgium) or +32 2 664 99 00 (from abroad) for the following topics: home, family, car and accidents
- Providis for legal assistance on 02 664 42 30
- Touring on 078 178 178 (from Belgium) or +32 2 233 23 45 (from abroad), mentioning Touring Go, Touring Move On or Touring Travel Insurance
- Europ Assistance on 02 533 75 75
We will do our best, in collaboration with our partners, to follow up on your file as soon as possible. However, this will also depend on external factors such as the complexity of the file, other parties involved, legislation, etc. Check your email regularly, as communication often takes place via this channel.
Be prepared
- Always keep your insurance contract number handy (you can find it on the document itself or online via Easy Banking Web or Easy Banking App).
- If you do contact us by email, always include your contract number and/or claim declaration number in the subject.
- Save the necessary phone numbers on your smartphone or call us directly via Easy Banking App.
- Add this page to your browser’s favourites.
- Review your insurance policies with a BNP Paribas Fortis advisor once a year to check if you are still sufficiently covered.