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INSURANCE

Claim declaration

Have you lost your keys or experienced damage, a fire, or a theft at your home or business? Have you been involved in a traffic accident or caused harm to a third party? Are you dealing with a bereavement? Our specialists are here to assist you every step of the way.

  • Immediate assistance

    Do you need urgent help for yourself, a family member, your home, business premises or private or professional vehicle?

    For immediate assistance

  • Your mobility

    Has your private or professional vehicle been involved in a road accident? Has your car, motorcycle or bicycle been stolen or damaged?

    Make a claim

  • Windscreen damage to your vehicle

    Is there a crack in your windscreen or side window of your vehicle?

    Make a claim

  • Building and contents

    Have you been a victim of theft, fire, water damage or vandalism? Do you need repairs or the reconstruction of your home or business premises?

    Make a claim

  • Damage to third parties

    Have you, your children, your pet or your business caused damage to third parties?

    Make a claim

  • Legal protection

    Do you need to assert your rights or defend yourself against criminal proceedings? Traffic fine? Medical error? Need a lawyer or assistance with a court case?

    Make a claim

  • Illness, accident and disability

    Accident with or without bodily harm, in Belgium or abroad? Ill or injured during a business trip, lost luggage...?

    Make a claim

  • Death

    Do you need to report the death of a loved one or an employee?

    Make a claim

  • Your credit card

    Have you been a victim of credit card fraud? Do you need to cancel your (business) trip paid for with your credit card?

    Make a claim

What happens after I make a claim?

For professional insurances

To check the status of your claim, contact our claims advisors for professionals at: INSURANCE_CLAIMS_PROFESSIONALS@bnpparibasfortis.com.

For private insurances

To check the status of your claim, contact:

We will do our best, in collaboration with our partners, to follow up on your file as soon as possible. However, this will also depend on external factors such as the complexity of the file, other parties involved, legislation, etc. Check your email regularly, as communication often takes place via this channel.

Be prepared

  • Always keep your insurance contract number handy (you can find it on the document itself or online via Easy Banking Web or Easy Banking App).
  • If you do contact us by email, always include your contract number and/or claim declaration number in the subject.
  • Save the necessary phone numbers on your smartphone or call us directly via Easy Banking App.
  • Add this page to your browser’s favourites.
  • Review your insurance policies with a BNP Paribas Fortis advisor once a year to check if you are still sufficiently covered.
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