My online security

There are fraudsters who try to impersonate BNP Paribas Fortis by email, text message and telephone. Under no circumstances will we EVER ask you:

• for any codes related to your cards (including the 3-digit CVV code on the back of your card) or your Easy Banking App or Web access codes
• for any codes received by text message or generated by your card reader or by itsme®
• to install any software allowing us to take control of your device remotely
• to confirm or cancel a transaction via itsme®
• to transfer money into a supposedly secure account

Similarly, we will NEVER come to your home to collect your cards, card readers, codes, mobile phone or anything else.

Please also use the same level of caution if you receive a message or call supposedly coming from an official authority like the police or a government department, a company, a helpdesk or Card Stop.

• Always contact the Easy Banking Centre (Mon-Fri 7am-10pm, Sat 9am-5pm). Call 02 762 90 00.
• Immediately block all your bank cards via Card Stop on 078 170 170 or block your debit card via the Easy Banking App.
• Outside Easy Banking Centre opening hours and only in the event of suspected fraud, contact 02 433 43 80.
• File a report with the police and send a copy of the police report to your BNP Paribas Fortis branch.
• Check, via Easy Banking App (Settings > Security > Devices with our apps) or Easy Banking Web (Settings > Access to our apps), the devices on which your banking app has been installed and delete any suspicious or unknown ones.

For more information, you can consult Safeonweb.be, Febelfin (the federation of the Belgian financial sector) and the Centre for Cybersecurity Belgium.