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DAILY BANKING

Banking for all

BNP Paribas Fortis intends to be a bank for everyone. Our banking services are as accessible and user-friendly as possible, including for customers with disabilities. We achieve this by implementing a range of tools and providing advice to help customers make the most of our various channels.

Accessibility
This subtitled video tells you more about accessibility at BNP Paribas Fortis. If you’re using a screen reader, click here to watch the video.
Sign language
This sign language video provides information about accessibility at BNP Paribas Fortis. If you’re using a screen reader, click here to watch the video.

Reduced mobility

We do our best to make it easier for people with reduced mobility to access to our branches, whether you’re using a wheelchair or walking aid, have a child in a pushchair etc. That's why around 53% of our branches are officially recognised as 'Accessible' by the Plain-Pied research institute. Those branches have:

  • automatic or easy-to-open doors
  • wide corridors and doorways
  • enough space to move freely around the ATMs
  • a lowered counter at the reception desk
  • ramps in suitable places, not too steep to use independently
  • one or more parking spaces for people with disabilities at branches that have a car park with at least four parking spaces

You can easily find these Accessible branches using our branch finder.

Motor impairment?

Easy Banking Web is very practical, but using the card reader can be particularly difficult if you suffer from conditions such as Parkinson's disease, rheumatism or arthritis. If you do, we can offer you a special card reader with larger buttons and a larger screen. It can be ordered free of charge from your branch and delivered within a week.


Download the user manual for the Talk Reader card reader with voice assistance.

Visually impaired or blind?

There are several solutions are available to you:

  • use Easy Banking Web with a screen reader programme such as Jaws for Windows
  • enlarge the screen display
  • order a special card reader with larger buttons, a large screen and voice assistance free of charge from your branch
  • have your account statements printed in braille and sent to your home free of charge
  • withdraw cash from our ATMs using voice assistance. Simply plug in your headphones and insert your bank card, and a dialogue will start automatically.

You can easily find our ATMs with voice assistance using our branch finder.

Download the user manual for the Talk Reader card reader with voice assistance and the manual for using Easy Banking App with VoiceOver.

ATMs with voice assistance
This video explains how our ATMs with voice assistance work. Are you using a screen reader? Click here to watch the video.

Deaf or hard of hearing?

You can access a sign language interpreter – in person or remotely – when contacting our bank:

  • for a phone conversation with an Easy Banking Centre advisor
  • for a face-to-face consultation in branch

You can find more information here. If you have any questions for our advisors, you can always use the chat function on this website.


If your bank card is lost or stolen, you can block it with CardStop:

No internet access?

Easy Banking Phone is here for you!

Check your account balance 24/7 and make transactions using your phone keypad.

Find out more

Do you have any questions or suggestions?

Share your Easy Banking Web screen
If you are currently in phone or chat contact with an Easy Banking advisor, you can start sharing your Easy Banking Web screen.
Share the session number
In order to activate the sharing of your Easy Banking Web screen, please communicate the session number below to the Easy Banking advisor with whom you are in contact.

Session number: