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DAILY BANKING
BNP Paribas Fortis intends to be a bank for everyone. Our banking services are as accessible and user-friendly as possible, including for customers with disabilities. We achieve this by implementing a range of tools and providing advice to help customers make the most of our various channels.
We do our best to make it easier for people with reduced mobility to access to our branches, whether you’re using a wheelchair or walking aid, have a child in a pushchair etc. That's why around 53% of our branches are officially recognised as 'Accessible' by the Plain-Pied research institute. Those branches have:
You can easily find these Accessible branches using our branch finder.
Easy Banking Web is very practical, but using the card reader can be particularly difficult if you suffer from conditions such as Parkinson's disease, rheumatism or arthritis. If you do, we can offer you a special card reader with larger buttons and a larger screen. It can be ordered free of charge from your branch and delivered within a week.
Download the user manual for the Talk Reader card reader with voice assistance.
There are several solutions are available to you:
You can easily find our ATMs with voice assistance using our branch finder.
Download the user manual for the Talk Reader card reader with voice assistance and the manual for using Easy Banking App with VoiceOver.
You can access a sign language interpreter – in person or remotely – when contacting our bank:
You can find more information here. If you have any questions for our advisors, you can always use the chat function on this website.
If your bank card is lost or stolen, you can block it with CardStop:
No internet access?
Check your account balance 24/7 and make transactions using your phone keypad.
Find out moreSend us a message at banque.accessible@bnpparibasfortis.com
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