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If you don’t have a computer or smartphone to hand but you want to make a transfer or check your account balance, without having to move, you can do this any time by using Easy Banking Phone, our secure phone banking service.
The self-service phone menu is available 24/7. Do your day-to-day banking independently, wherever and whenever you want.
To identify yourself on our secure phone line, you’ll need your 5-digit Easy Banking Phone code.
Your bank by phone
No internet connection, or no computer or smartphone to hand?
Don't feel like going to a branch? Easy Banking Phone is for you.
All you need is a phone to use our service: the line is secure and it’s available 24/7.
Follow the instructions in the self-service menu to make a transfer or check your account balance and transactions.
Get a touch-tone phone or mobile phone, your debit card and your 5-digit Easy Banking Phone code.
You’ll hear our voice assistant. Say "Easy Banking Phone".
You will then access the self-service menu (6 options). Just follow the instructions.
Do you have an urgent question? Need advice? Our advisors will be happy to help and assist you by phone, chat or video call (7am to 10pm Monday to Friday; 9am to 5pm on Saturdays).
Why not try online and mobile banking? Familiarise yourself with our digital tools and do your banking in a few clicks, wherever and whenever you want.
BNP Paribas Fortis aims to be the most accessible bank. We offer user-friendly banking services suited to your needs, including for people with disabilities.
Get more information about Easy Banking Phone by reading the guide:
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