Our experts are here to helpAppelez le 02 762 90 00
Daily banking
Bank accounts
Bank cards
Payments
Save and invest
Invest
Save and invest with a goal
Our investment solutions
Financing a property
Finance a vehicle
Borrowing money also costs money
- Discover the personal instalment loan to also finance higher education
Family protection
Home protection
Mobility protection
By your side
Specific approach
Online and mobile banking
Daily banking
Bank accounts
Bank cards
Payments
Our advice
Did you know?
Save and invest
Invest
Save and invest with a goal
Our investment solutions
Our advice
Did you know?
Financing a property
Finance a vehicle
Fund a project
Our advice
Borrowing money also costs money
Borrowing money also costs money
- Discover the personal instalment loan to also finance higher education
Family protection
Home protection
Mobility protection
Our expertise
Did you know?
By your side
Specific approach
Online and mobile banking
Contact us
Did you know?
DAILY BANKING
An expert at the end of the line
Harnessing technology to help you
Our experts at your service
Whether it's for your day-to-day banking, insurance advice, investments or other plans, our advisors are here to help.
Our voice assistant
Because we care about providing the best service, our voice assistant identifies the reason for your call and directs you to the right expert.
Get in touch
How can you contact our advisors on a secure line?
For your security and to ensure that you can discuss your banking and plans in complete confidentiality, some requests are only handled via our secure line.
Via Easy Banking App
Go to the "Communication" menu in the Easy Banking App, select the "Help and contact" option.
Define the category and subject of your request and get in touch with the right Easy Banking Centre expert on a secure line.
Via Easy Banking Phone
No smartphone? Call our advisors securely with your 5-digit Easy Banking Phone code on 02 762 90 00. You can set up and change your code in Easy Banking Web.
The code also allows you to access self-service banking by phone.
Learn more about Easy Banking Phone
How does the voice assistant work?
1
Dial 02 762 90 00
The voice assistant will ask you to state your request.
2
State your request
Clearly express the reason for your call in a few words. For example, "I need help with my application".
3
Speak to the right expert
Depending on your request, you will be directed to an expert or to Easy Banking Phone.
ALSO OF INTEREST
Tailored support
-
Self-banking: you’re in charge
With our online and mobile services, you can manage your accounts, cards, payments, investments and insurance by yourself, wherever and whenever you want. On your smartphone, tablet, or computer. With complete independence and security.
-
Video call appointments
No time or unable to travel? Schedule a video call with your advisor (Monday to Friday 7am to 9:30pm, Saturday 9am to 4:30pm). You’ll receive the same expertise as you would in a branch and your conversation will take place via a secure connection, wherever you are.
-
Business experts at your service
Starting a business? Or do you need advice and solutions for your existing business? Call our expert advisors: they’re always ready to answer your questions and support you every step of the way.
Share your Easy Banking Web screen
If you are currently in phone or chat contact with an Easy Banking advisor, you can start sharing your Easy Banking Web screen.