Lost your debit or credit card? Had one or more cards stolen? Worried about fraudulent use? One simple phone call and your cards are blocked.

Contact Card Stop on 078 170 170, available 24/7.

Have you been the victim of an accident or theft? Are you dealing with a legal dispute? Our claims service provides immediate assistance and helps you resolve your problem as soon as possible:

• call 0800 960 50 50 (free from Belgium)
• call +32 2 664 99 00 (from abroad)
• Make a claim online

Your Mastercard World Platinum or Elite is more than just a credit card in your pocket.

It includes an extensive range of insurance cover and comprehensive travel assistance. Your medical expenses are covered, and in the event of a breakdown, you can get help from the car and bike assistance service via your PrivilegeConnect phone line.

• Make a claim

PrivilegeConnect is the direct line reserved for Private Banking and Wealth Management clients. If you have an urgent question, the service is available from 7am to 10pm on weekdays, and from 9am to 10pm at weekends and on public holidays. You can make an appointment for video call. Or call 02 433 43 10 for Private Banking or 02 433 43 30 for Wealth Management.

If you have a question, our advisors can respond directly by chat, every day from 9am to 5pm, except Sundays.

• Your Private Banking Centre
• Make an appointment
• Branches and ATMs

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