Account Insurance

For more information, consult the following documents:

• General Conditions
• Information Document
• Pre-contractual Information Sheet

Complaints can be submitted to BNP Paribas Fortis SA, Complaints Management Service, Montagne du Parc 3, 1000 Brussels, or via the online form or to AG Insurance sa, Complaints Management Service, Bd. É. Jacqmain 53, 1000 Brussels, by phone on 02 664 02 00 or by e-mail: customercomplaints@aginsurance.be.

If the solution proposed by BNP Paribas Fortis or AG does not satisfy you, you can submit your complaint to the Insurance Ombudsman by e-mail to info@ombudsman-insurance.be, by post to Square de Meeûs 35, 1000 Brussels, or on their website www.ombudsman-insurance.be.

Account Insurance is a collective insurance policy (Branch 1) concluded by BNP Paribas Fortis (policyholder) with AG (insurer). Individuals may opt to join this policy if they (co-)holders of a current or savings account with BNP Paribas Fortis. The policy guarantees payment to the beneficiaries of an indemnity equal to the credit balance of the insured account on the day before the accident that resulted in the account holder’s death.

The guarantees are acquired from the date of adherence if the date of adherence to the insurance is the same as the date of opening of the account. In the event of adherence after the date of opening of the account, the guarantees are acquired from the date of payment or collection of the first contribution (premium). This adherence is optional and automatically ends, in particular, in the event of early termination (free of charge) by you, closure of the insured account or termination of the collective contract.