Banking for all

We do our best to make it easier for people with reduced mobility to access to our branches, whether you’re using a wheelchair or walking aid, have a child in a pushchair etc. That's why around 53% of our branches are officially recognised as 'Accessible' by the Plain-Pied research institute. Those branches have:

• automatic or easy-to-open doors
• wide corridors and doorways
• enough space to move freely around the ATMs
• a lowered counter at the reception desk
• ramps in suitable places, not too steep to use independently
• one or more parking spaces for people with disabilities at branches that have a car park with at least four parking spaces

You can easily find these Accessible branches using our branch finder.

Easy Banking Web is very practical, but using the card reader can be particularly difficult if you suffer from conditions such as Parkinson's disease, rheumatism or arthritis. If you do, we can offer you a special card reader with larger buttons and a larger screen. It can be ordered free of charge from your branch and delivered within a week.

Download the user manual for the Talk Reader card reader with voice assistance.

There are several solutions are available to you:

• use Easy Banking Web with a screen reader programme such as Jaws for Windows
• enlarge the screen display
• order a special card reader with larger buttons, a large screen and voice assistance free of charge from your branch
• have your account statements printed in braille and sent to your home free of charge
• withdraw cash from our ATMs using voice assistance. Simply plug in your headphones and insert your bank card, and a dialogue will start automatically.

You can easily find our ATMs with voice assistance using our branch finder.

Download the user manual for the Talk Reader card reader with voice assistance and the manual for using Easy Banking App with VoiceOver.

You can access a sign language interpreter – in person or remotely – when contacting our bank:

• for a phone conversation with an Easy Banking Centre advisor
• for a face-to-face consultation in branch

You can find more information here. If you have any questions for our advisors, you can always use the chat function on this website.

If your bank card is lost or stolen, you can block it with CardStop:

• by faxing this form to 070 344 355 or
• by using this online form

Send us a message at banque.accessible@bnpparibasfortis.com