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BY YOUR SIDE

Informing the bank about the death of a loved one

Losing a loved one is a particularly painful ordeal. We want to be by your side at this difficult time, helping you to deal with banking and other formalities: you can find out more on this page. For your convenience, you can register the death with us online. And of course, you can talk to us by phone or in a branch.

The steps you need to take

Many things need to be dealt with, sometimes very quickly, and you may not know where to start. This step-by-step plan will guide you.

  • Register the death

    Immediately register the death with your bank. How do you do that? What do you need? What happens next?

    Find out more

  • Administrative formalities

    Even though you may not feel like it, there are a lot of practical matters to deal with. What about ongoing bills? How do you request a certificate of inheritance? Do you need to call a notary?

    Find out more

  • Release of assets

    After the documents are received, the deceased person’s assets are distributed. How and when should you make the inheritance declaration?

    Find out more

Register the death

The first step is to register the death as soon as possible with the local authority in which your loved one passed away. Often, the funeral home takes care of it. You will then receive a copy of the death certificate. With this document, you or another person can register the death with us:

After the death has been registered, we inform you of the necessary documents to release the deceased person’s assets. You will receive the contact details of advisors who will be happy to answer your financial questions regarding inheritance.

Administrative formalities

As a bank, we are legally required to temporarily block the deceased person's assets: accounts, cards, access to Easy Banking Web and Banking App, safe deposit boxes etc. No transactions can take place without the consent of all heirs.

However, there are solutions to help you manage ongoing day-to-day payments:

  • Certain death-related bills can be paid from the blocked payment account, if the balance is sufficient: just send them to the bank.
  • If you’re married under the separation of property regime, your account will be unblocked after confirmation by the notary.
  • In some cases, the surviving spouse can request a statutory advance.

After the death has been registered, all necessary information is given to the heirs or the contact person.

Release of assets

After receiving all the documents, we contact all the heirs and proceed with the distribution of the assets. We do this on the basis of instructions from the heirs or the notary: which accounts should be closed or kept, who the balance should be transferred to, what happens to any investments (transfer or sale) etc.

Make sure you carry out the inheritance registration process on time. It must be done within the following deadlines:

  • 4 months for a death in Belgium
  • 5 months elsewhere in Europe
  • 6 months outside Europe

Do you have a copy of the death certificate at hand?Register the death online

Also of interest

You’re not alone

  • Answers to your questions

    Do you have any questions? Consult our FAQs or call our advisors on 02 762 90 00, 7am to 10pm on working days or 9am to 5pm on Saturdays.

    Consult our FAQs

  • Managing the loss of a loved one

    We will gladly provide you with more details on administrative formalities. Do you have to accept an inheritance? Who should make the inheritance declaration?

    Read our article

  • Protecting your family

    We give various examples of how you can protect the future of your loved ones in the event of your death.

    Find out more

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