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My online security

Shopping, booking holidays, staying in touch with loved ones: the internet has become almost indispensable in our day-to-day lives. Ensuring the security of your online data is our top priority. Discover our procedures and tips to protect you from fraud when using Easy Banking Web and App, making online payments and browsing the internet.

  • Fully secure banking

    With Easy Banking Web and Easy Banking App, you can do your banking wherever and whenever you want. Our procedures and tips guarantee a secure environment.

    Easy Banking security

  • Phishing and fraud: protect yourself

    Identifying video phishing and suspicious links, recognising fraud and strange messages etc.
    Discover the most common internet scams.

    All about fraud and phishing

  • Secure Online Payments

    Shopping, finding Christmas gifts, booking holidays… How can you pay securely online?
    There are various regulations and technologies that ensure the security of your online payments.

    Secure payments on the internet

  • The basics of online security

    Choosing complex and unique passwords, browsing with a secure connection, locking and updating your devices etc.

    Discover the basics of ensuring your online security.

    Good security habits

Take precautions

Never share your confidential data

There are fraudsters who try to impersonate BNP Paribas Fortis by email, text message and telephone. Under no circumstances will we EVER ask you:

  • for any codes related to your cards (including the 3-digit CVV code on the back of your card) or your Easy Banking App or Web access codes
  • for any codes received by text message or generated by your card reader or by itsme®
  • to install any software allowing us to take control of your device remotely
  • to confirm or cancel a transaction via itsme®
  • to transfer money into a supposedly secure account

Similarly, we will NEVER come to your home to collect your cards, card readers, codes, mobile phone or anything else.

Please also use the same level of caution if you receive a message or call supposedly coming from an official authority like the police or a government department, a company, a helpdesk or Card Stop.

Do you think you've been a victim of fraud?

  • Always contact the Easy Banking Centre (Mon-Fri 7am-10pm, Sat 9am-5pm). Call 02 762 90 00.
  • Immediately block all your bank cards via Card Stop on 078 170 170 or block your debit card via the Easy Banking App.
  • Outside Easy Banking Centre opening hours and only in the event of suspected fraud, contact 02 433 43 80.
  • File a report with the police and send a copy of the police report to your BNP Paribas Fortis branch.
  • Check, via Easy Banking App (Settings > Security > Devices with our apps) or Easy Banking Web (Settings > Access to our apps), the devices on which your banking app has been installed and delete any suspicious or unknown ones.

For more information, you can consult Safeonweb.be, Febelfin (the federation of the Belgian financial sector) and the Centre for Cybersecurity Belgium.


Do you want to report a fraud outside of Easy Banking Centre opening hours (Mon-Fri 7am-10pm, Sat 9am-5pm)? Call 02 433 43 80.Call 02 433 43 80.
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