Open an account
Log in
My Easy Banking
Personal information

My documents

Privacy

Settings

Logout

-

Immediate assistance

4 min

Has your vehicle broken down? Have you been suddenly hospitalised in Belgium or abroad? Has your home or business premises been damaged? Are you a victim of credit card fraud?

In short, do you need immediate assistance? We are here to help you step by step.

Who do you contact for immediate assistance?

For all your private AG insurances (mobility, home, family):

Call Teleclaims on:
0800 960 50 (free in Belgium)
+32 2 664 99 00 (from abroad)

For Touring insurance:

078 178 178 (free in Belgium)
+32 2 233 23 45 (from abroad)

For your Europ Assistance insurance:

+32 2 533 75 75 (from Belgium and abroad)

For your professional fire insurance:

02 664 75 55 (free in Belgium)

For you as a professional in the context of liability, travel or vehicles (lorry, utility vehicle, bicycle):

0800 555 05 (free in Belgium)
+32 78 05 55 05 (from abroad)

For your credit card:

Has your credit card been lost or stolen? Contact Card Stop on 078 170 170.
To report credit card fraud, go to the claim declaration page: your credit card.

Can't find what you're looking for? Return to the general overview page

Do you need urgent help?

Stay calm, don't panic.
To contact the fire brigade or call an ambulance, dial 100. To get urgent police assistance, dial 101.
In case of severe weather, flooding (imminent), etc., the Federal Public Service Interior – the organisation responsible for population aid and crisis management – activates the 1722 number.Call this number to request non-urgent fire brigade intervention, if no lives are in danger, for example.
If possible, take photos of the damage and/or make a video.

We are with you, even in difficult times. From declaration to follow-up, we and our partners are available to provide you with a complete range of insurance solutions.

Besoin d'aide

Daily banking

Save and invest

Loans

Insurance