Make a claim in the event of illness, accident or disability

For your private insurances

If you have taken out insurance with Touring, submit a claim online online mentioning Touring Go, Touring Move On or Touring Travel Insurance.

If you have hospitalisation insurance, report your medical expenses via this online form.

If you have disability or work incapacity insurance, download the corresponding claim/ medical certificate form. Complete the document and send it by email to claims@aginsurance.be or by post to AG Insurance, Claims/1JQ3F, Boulevard É. Jacqmain 53, 1000 Brussels.

By phone

If you have AG's Top Assistance or Top Accidents insurance:

0800 96 050 (free in Belgium)
+32 2 664 99 00 (from abroad, select the "Assistance" option)

If you have Touring Go or Touring Move On breakdown assistance or if your vehicle is covered by Touring Travel Assistance Insurance:

078 178 178 (free in Belgium)
+32 2 233 23 45 (from abroad)

If you have Europ Assistance travel insurance:

+32 2 533 75 75 (from Belgium and abroad)

If you have hospitalisation insurance:

+32 2 664 10 30 (from Belgium and abroad)

If you have Formula 24, Guaranteed Income, Work Accident Insurance, Work Incapacity Guarantee, etc.:

+32 2 664 90 75 (from Belgium and abroad)

If you require psychological assistance (with Top Accidents insurance, Habitation & Assist+ Pack, Vol+ Pack and Piscine Pack):

+32 2 664 79 19 (from Belgium and abroad)

For your professional insurances

Contact your professional insurance advisor in priority. In their absence, you can call +32 2 433 43 39 (Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm)