Everything you need to know to report your claim
Have you, your partner, a family member, your business, an employee or a machine caused damage to a third party? We’re here to guide you through the claim process, step by step.
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You caused damage to a third party?
- Did your son or daughter's football break a neighbour's window?
- Has your pet escaped, bitten someone or caused an accident?
- While loading your shopping into your car, did your trolley slip and hit another vehicle?
- Did you not clear the pavement in front of your house, and someone slipped on the ice and broke their arm or leg?
- Did the advertising board on the facade of your business come loose and damage a customer's car parked at the entrance?
- Are you a doctor who made a wrong diagnosis that caused damage to your patient?
- Did a faulty installation cause water damage on your client's premises?
- Are you liable for material or physical damage following a fire or explosion as the operator of certain types of public establishments?
Who do you contact to report your claim?
For your private insurances
Online
For all non-urgent claims, please use our online reporting form: via the online form in Easy Banking App (Communication > Help and Contact > Report a claim) or Easy Banking Web.
Online form
By phone
Call Teleclaims on: 0800 960 50 (free in Belgium) +32 2 664 99 00 (from abroad)
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For your professional insurances
Please contact your Professional Insurance Advisor first. If they are unavailable, you can call +32 2 433 43 39 (Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm).
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