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Third-party damage claim

2 min

Everything you need to know to report your claim

Have you, your partner, a family member, your business, an employee or a machine caused damage to a third party? We’re here to guide you through the claim process, step by step.

Can't find what you're looking for?  Please return to the general overview page

You caused damage to a third party?

  • Did your son or daughter's football break a neighbour's window?
  • Has your pet escaped, bitten someone or caused an accident?
  • While loading your shopping into your car, did your trolley slip and hit another vehicle?
  • Did you not clear the pavement in front of your house, and someone slipped on the ice and broke their arm or leg?
  • Did the advertising board on the facade of your business come loose and damage a customer's car parked at the entrance?
  • Are you a doctor who made a wrong diagnosis that caused damage to your patient?
  • Did a faulty installation cause water damage on your client's premises?
  • Are you liable for material or physical damage following a fire or explosion as the operator of certain types of public establishments?

Who do you contact to report your claim?

For your private insurances

Online

For all non-urgent claims, please use our online reporting form: via the online form in Easy Banking App (Communication > Help and Contact > Report a claim) or Easy Banking Web.

Online form

By phone

Call Teleclaims on: 
0800 960 50 (free in Belgium)
+32 2 664 99 00 (from abroad)

For your professional insurances

Please contact your Professional Insurance Advisor first. If they are unavailable, you can call +32 2 433 43 39 (Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm).