Basic Banking Service Account

The monthly flat rate of €1.35 for our basic banking service (increasing to €1.60/month from 1 January 2025) includes the following:

• a euro-denominated payment account
• a BNP Paribas Fortis debit card with cash withdrawal and payment services in euros within the European Economic Area
• access to digital channels Easy Banking Web, Easy Banking App, and Easy Banking Phone
• execution of standing orders and direct debits
• provision of account statements via our digital channels
• a package of 36 manual transactions per year – paper transfers and cash withdrawals at the counter in Belgium

The following products and services are not available for this account: credit card, cheque, and credit facilities.

To open a Basic Banking Service Account, you must meet all the following requirements:

• Not already hold a Basic Banking Service Account or be the holder of a payment account with BNP Paribas Fortis or any other bank in Belgium.
• Not have an average annual credit balance exceeding €10,000 on your other accounts (excluding rental guarantee accounts). This threshold will be adjusted annually in line with the November consumer price index.

If you do not meet these conditions, or if you require a service not available with the basic banking service, compare it with our other account formulas.

The opening of a Basic Banking Service Account can only be done in a branch or at a post office, and is not dependent on the subscription to other services.

Find a branch

In case of a complaint, you can contact BNP Paribas Fortis SA – Complaints Management – Montagne du Parc 3, B-1000 Brussels.

If you have already filed a complaint with the competent BNP Paribas Fortis service and are still not satisfied, you can contact the Ombudsfin - Financial Ombudsman:

• on the internet: https://www.ombudsfin.be/fr/particuliers/introduire-une-plainte
• or by e-mail: ombudsman@ombudsfin.be 
• or by fax: +32 2 545 77 79
• or by post: Ombudsfin - North Gate II, Boulevard du Roi Albert II 8, bte. 2, B-1000 Brussels

or the Federal Public Service Economy, SMEs, Self-Employed and Energy:

• on the internet:  https://economie.fgov.be/en/about-fps-economy/where-and-how-report-problem
• or by phone: 02 277 54 68
• or by post: Federal Public Service Economy, SMEs, Self-Employed and Energy, General Directorate of Economic Inspection, Central Services – Front Office, North Gate III, 3rd floor, 16 Boulevard Roi Albert II, 1000 Brussels

You will find more information in the following documents.

• Application form for a Basic Banking Service Account
• Basic Banking Service Account – information sheet
• Basic Banking Service Account – special conditions
• General banking conditions
• List of tariffs
• Basic Banking Service Account – tariff information document
• Payment account – list of most representative services services
• Comparison of current accounts by Wikifin