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DAILY BANKING

Samy, your digital assistant

IN PRACTICE

Your digital assistant

Need help with your current operations? Your virtual assistant Samy answers your questions on Easy Banking App.

YOUR BENEFITS

Available 24/7

At any time, 24/7, get the answer to your questions. Samy responds instantly, in a secure environment.

MORE INFO

Download Easy Banking App

Discover Samy's possibilities now! Not on Easy Banking App yet? Download it now to manage your finances easily, wherever and whenever you want.

Evolving technology

Samy is always learning and improving. Specialised in "Daily Banking" questions, Samy will be able to handle more topics over time, with even greater precision.

Chat with Samy on Easy Banking App

1

Log in

Log in to your Easy Banking App.

2

Click on the "Help and Contact" tab

3

Select "Ask Samy your question"

All you have to do is ask your question.

Ask Samy your question! Not using the app yet?Download Easy Banking App.

Some examples and tips

Some tips

For Samy to understand your question and answer as precisely as possible, follow these tips:

  • Use simple and short sentences.
  • Samy may ask you to clarify.
  • Don't hesitate to rephrase your request.

Examples of requests

  • "I've lost my card."
  • "I want to increase my card limit."
  • "I want to report a claim."
  • "I want fire insurance."
  • "I want to make an appointment."

Possible solutions

Samy guides you through your app: he shows you how to increase your limits, (un)block your cards, report a claim ...

If Samy can't help, your digital assistant will connect you with an expert from the Easy Banking Centre via chat or phone for further assistance. He may also direct you to our website or other platforms.

By Your Side

  • Banking by yourself

    Thanks to our digital channels, manage your accounts, cards, payments, investments, insurance and more, wherever and whenever you want. For autonomous management in complete security.

    Learn more

  • Our online experts

    A practical or urgent question? Our advisors are at your service, from Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm.

    Learn more

  • Easy Banking App

    Bank on the go with our mobile banking app. Enjoy complete freedom to manage your finances whenever and wherever you want, using your smartphone or tablet. Check your balance, make transfers, or refund a friend with ease

    Learn more

Share your Easy Banking Web screen
If you are currently in phone or chat contact with an Easy Banking advisor, you can start sharing your Easy Banking Web screen.
Share the session number
In order to activate the sharing of your Easy Banking Web screen, please communicate the session number below to the Easy Banking advisor with whom you are in contact.

Session number: