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INSURANCE

Top Assistance insurance by AG

IN PRACTICE

Peace of mind on the road

Thanks to AG's Top Assistance, you'll never be left stranded on the side of the road again. This insurance provides you with a solution if ever you have a problem with your car or motorbike, as well as medical assistance in Belgium and abroad.

YOUR BENEFITS

By your side 24/7

With Top Assistance insurance, you can count on professional assistance 24/7. Thanks to the extended assistance guarantees, your problem will be resolved quickly and efficiently.

MORE INFORMATION

Contact us

For more information or to take out your insurance, you can contact your advisor. Or contact us on 02 433 41 30.

Top Assistance insurance is a Belgian assistance insurance policy from AG SA, distributed by BNP Paribas Fortis SA. This is a one-year contract that renews tacitly for the same period, unless you terminate it at least three months before the main expiry date.
For contracts taken out or tacitly renewed from 1 October 2024, you can terminate them up to two months before the main expiry date. From the second year of insurance onwards, you can cancel the contract at any time. Termination will take effect two months from the day after the deposit of the registered letter, notification, or acknowledgement of receipt.

Professional assistance 24/7

Breakdown or accident with your car or motorbike? Ill or injured, at home or abroad? With Top Assistance, you benefit from immediate assistance, complementary to AG's TPL Auto or TPL Moto insurance.

Protected in many situations

AG's Top Assistance insurance covers you in many cases. Here are a few examples.

Car trouble?

Your car or motorbike will be repaired on the spot or towed to a garage. If it's not possible to repair it within 24 hours or your vehicle has been stolen, you can receive a replacement vehicle for up to 15 days in Belgium and up to 7 days abroad. You're covered in all countries listed on your insurance certificate.

Ill or injured?

We pay for medical care or hospitalisation, up to €50,000 per person. Search, rescue, and repatriation costs are also reimbursed. Top Assistance intervenes worldwide!

Damage to your home in Belgium?

We offer the services of professionals such as plumbers, carpenters, electricians, locksmiths, and glaziers... If your home has been severely damaged, we'll find you a hotel and keep an eye on your home.

Top Assistance comes to your rescue throughout Belgium.

The scope of your coverage

The main risks covered

  • in Belgium and in the countries on the green card, the organisation and handling of sending a breakdown service and providing a replacement vehicle in case of technical issues (accident, mechanical failure, flat tyre, lost key, wrong fuel, ...)

  • in Belgium, the organisation and handling of medical assistance, sending medication and glasses, home help, childcare...

  • abroad, the organisation and handling of sending a doctor on site, reimbursement of medical expenses (max. €50,000), extended stay costs for the insured, assistance in case of stolen or lost luggage, assistance in case of stolen or lost means of payment

The main risks not covered

  • expenses incurred by an insured person without prior agreement from the Helper (unless otherwise provided for in the contract)

  • the need for assistance that arose while the insured person was under the influence of alcohol, intoxicated, or in a similar state

Discover the complete list of covered and non-covered risks

  • To know the exact extent of the guarantees, refer to the general conditions of this product. To discover the main characteristics of this insurance, you can consult the Information Document, which you can obtain free of charge at an agency or via the Easy Banking Centre (02 433 41 30). To receive an offer, you can contact your agency or call the Easy Banking Centre.

Learn more

Not satisfied?

If you have a complaint, you can address it to: BNP Paribas Fortis SA, Complaint Management Service (JQABD), Montagne du Parc 3, 1000 Brussels. Tel. +32 2 228 72 18, email: gestiondesplaintes@bnpparibasfortis.com or via the online form available on www.bnpparibasfortis.be > Suggestions or complaints > online declaration form.

If the proposed solution does not satisfy you, you can address your complaint by post to the Insurance Ombudsman Service, Square de Meeûs 35, 1000 Brussels, BCE: 884.072.054, tel.: 02 547 58 71, info@ombudsman-insurance.be - www.ombudsman-insurance.be.

Discover our other insurances

  • Third-party liability insurance

    AG's third-party liability insurance for cars is a compulsory insurance that covers material and physical damage you cause to others. Take to the road with peace of mind.

    Discover TPL Auto

  • Legal Protection Insurance for Cars

    Professionals will help you find an amicable solution in case of a dispute. You'll benefit from coverage of your legal fees if the procedure takes you to court.

    Discover this insurance

  • Comprehensive Insurance

    You're declared at fault in an accident or the third party responsible is unknown, Top Omnium insurance will intervene for damage to your vehicle. You'll also have access to a replacement vehicle during repairs.

    Discover Top Omnium

  • TPL Insurance for Motorcycles

    Compulsory motorcycle insurance covers damage caused to road users if you're responsible for an accident.

    Discover TPL Moto

Legal information

AG Insurance SA (abbreviated as AG) - Bd E. Jacqmain 53, B-1000 Brussels - www.aginsurance.be - info@aginsurance.be - RPM Brussels - VAT BE 0404.494.849 - Insurance company approved under code 0079, under the control of the National Bank of Belgium, Bd de Berlaimont 14, 1000 Brussels.

Intermediary: BNP Paribas Fortis SA - Montagne du Parc 3, B-1000 Brussels - RPM Brussels - VAT BE 0403.199.702, is registered under this number with the FSMA, Rue du Congrès 12-14, 1000 Brussels, and acts as a tied insurance agent, remunerated by commissions, for AG Insurance SA. BNP Paribas Fortis SA holds a stake of more than 10% in AG Insurance SA.

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