My online security

There are fraudsters who try to impersonate BNP Paribas Fortis by email, text message and telephone. Under no circumstances will we EVER ask you:

• for any codes related to your cards (including the 3-digit CVV code on the back of your card) or your Easy Banking App or Web access codes
• for any codes received by text message or generated by your card reader or by itsme® 
• to install any software allowing us to take control of your device remotely
• to confirm or cancel a transaction via itsme®
• to transfer money into a supposedly secure account

Similarly, we will NEVER come to your home to collect your cards, card readers, codes, mobile phone or anything else. 

Please also use the same level of caution if you receive a message or call supposedly coming from an official authority like the police or a government department, a company, a helpdesk or Card Stop.

• Contact PrivilegeConnect (Mon-Fri 7am-10pm, Sat 9am-5pm) on 02 433 43 10 for Private Banking or 02 433 43 30 for Wealth Management.
• Outside PrivilegeConnect's opening hours and only in the event of suspected fraud, contact 02 433 43 80.
• Immediately block all your bank cards via Card Stop on 078 170 170 or block your debit card(s) via Easy Banking App.
• If necessary, file a report with the police and send a copy of the police report to your Private Banker or Wealth Manager.
• Check, via Easy Banking App (Settings > Security > Devices with our apps) or Easy Banking Web (Settings > Access to our apps), which devices your banking app has been installed on and remove any suspicious or unknown ones.