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Make a claim: your mobility
2min
Everything you need to know to make a claim
Has your vehicle been involved in a road accident? Has your car, motorbike or bike been stolen? We're here to guide you every step of the way.
Can't find what you're looking for? Please return to the general overview page
Your vehicle (private or professional): accident or theft
- Has your vehicle been involved in a road accident or been stolen?
- Has your vehicle been damaged as a result of an accident?
Assistance or breakdown in Belgium and abroad
- Have you had an accident. Have you broken down? Do you have a flat tyre, and can't continue your journey? You need immediate assistance.
- Are you staying abroad and have fallen ill or been injured?
- Do you need to be repatriated?
- Have you lost your luggage abroad?
Who do you contact to make a claim
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For your private insurances OnlineFor any non-urgent claim, it’s better to make an online declaration: via the online form in Easy Banking App (Communication > Help and Contact > Declare a claim) or Easy Banking Web. You can easily and quickly add photos and documents to your file to speed up processing. If you have taken out a breakdown insurance with Touring, make a claim online mentioning Touring Go, Touring Move On or Touring travel insurance. Via the online form of Touring By phoneFor your AG insurance, call Teleclaims at: 0800 960 50 (free in Belgium) For technical assistance (from Belgium and abroad) or medical assistance (from abroad) in the context of a Touring travel and/or breakdown insurance: 078 178 178 (free in Belgium) For technical or medical assistance by a travel insurance Europ Assistance: +32 2 533 75 75 (from Belgium and abroad) By phone and e-mailIf you need to cancel your trip and are covered by a Touring travel insurance: If you want to contact us in the context of the Fly Zen guarantee of your Touring travel insurance: +32 2 286 35 08 (Monday to Friday from 9am to 12pm) |
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For your professional insurances Call : |