Claim related to your credit card

Visa Classic :

Fill in this online claim form.

Or call +32 2 664 46 25 (available 24/7) for free.

Mastercard Gold :

Has your card been stolen or lost, or have you been a victim of credit card fraud?  Go to macarte.be to report it.

Do you need to pay an excess after Worldline's intervention due to credit card fraud?  Fill in this online claim form to appeal to your insurance regarding the fraud.

Or call +32 2 664 46 25 (available 24/7) for free.

Mastercard World Platinium / World Elite :

Fill in this online claim form.

Are you ill or do you need to cancel your trip? In this case, please send two additional documents with the claim form: the medical certificate (to be completed by the doctor) and the standard medical certificate for illness and the authorisation for the management of personal medical data. 
Attention: send the claim form to the relevant department (which you can find on the form) within 8 calendar days after the date of the incident.

Have you been a victim of credit card fraud?  Go to macarte.be and choose "I want to contest a payment".

Or contact us via PrivilegeConnect (Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm) on +32 2 433 43 10 for Private Banking or +32 2 433 43 30 for Wealth Management.

Visa Business Blue :

Contact Europ Assistance:

By email to claims@europ-assistance.be (purchase guarantee, online purchase guarantee...)

Or by post to the insurer's address

Mastercard Business Silver :

Contact Europ Assistance:

For urgent assistance, call +32 2 541 91 98.

Send an email to claims@europ-assistance.be (purchase guarantee, online purchase guarantee...) or help@europ-assistance.be (travel assistance, delayed flight, damage to rental car...)

Or by post to the insurer's address